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Accepting Fare
SwiftRyde supports two payment methods – cash or credit card. If a rider is on a cash trip, the driver will collect the amount from rider upon trip completion. In case, rider has linked his credit card, the amount will be automatically transferred to driver account on the app. Drivers can view their trip fare in earnings tab. Remember, Rider Fare and Partner Fare may vary in specific cases.
Do not ask a rider for cash payment of trip fare, if you are on a non-cash trip. Trip fare, including toll charges (if any) will be noted and paid out in the weekly payment cycle.
Changing a trip's final destination
| Both driver-partners and riders can edit a trip's final destination at any time before the driver-partner swipes End Trip. To change a trip's destination, tap the Enter destination bar. Type in a new address. Please note this feature is not available on SwiftRydePOOL trips. |
| Some locations have similar street names. It's good practice to let riders enter their preferred destinations and then confirm with them. |
Making multiple stops on a trip
Riders are able to add up to 2 extra stops on a trip. They can do this within the app.
These additional stops are marked by a black, square icon on your trip map and the final stop is marked by a red square.
When you arrive at one of the mid-trip destinations, there will be a slider at the bottom of the screen that says "CONFIRM STOP".
Sliding this box automatically sets your navigation to the next destination on the rider's trip.
Swipe "End Trip" only after all riders have exited your vehicle at their final stop.
When an extra stop is added during a trip, the time you wait and additional distance travelled is added to the fare.
Note: This feature is not available on SwiftRydePOOL trips.
Trip Issues/Accident
SwiftRyde helps you enjoy hassle-free drive. We are committed to making your travel sorted, easy and safe. If you have been involved in any problem like car breakdown or an accident, please follow these steps:
1. Check that all parties involved are safe.
2. Notify paramedics and police (if necessary.)
3. Contact us.
Go to Trip Issues and Fare Adjustments > I was in an accident. Next, select the correct trip and share all available information with us. Our team member will reach out to confirm everyone’s safety and gather any other important information. You will not be charged for this trip.
Airport Pickups
SwiftRyde is available at airports for many riders across the country.
Here’s how drivers can accept these types of requests:
1. Go to SwiftRyde.com/DRIVE
2. Tap location pin icon and select location
4. Tap "Get the Details" under "Local Information"
5. Select "Where to Drive"
6. Scroll to the "Airport information" section
Ending A Trip
Your trip will end as soon as you arrive at rider's destination. Swipe End Trip when your vehicle comes to a complete stop. SwiftRyde app will prompt you to rate this trip experience.
Stop your vehicle as close to the destination address as possible.
Although all riders tend to enter an exact destination address into the app, however, better to confirm with your rider where they'd like to stop or park your vehicle. It is also a good practice to ask the rider for nearby stop options if a road closure or any other barrier makes it difficult to reach the exact destination address.
Selecting a navigation app
Your driver app has built in GPS navigation. If you're using your own device, you can also use third party systems for navigating SwiftRyde trips. Feel free to choose the navigation app you like best.
CHOOSE YOUR APP
| To set your default navigation app and download other navigation apps: |
| 1. Select ACCOUNT from your app menu. |
| 2. Tap SETTINGS. |
| 3. Tap Navigation to make changes. |
| If you choose a third party systems as your preferred navigation app, tapping the NAVIGATE button during a trip will move you from the driver app to your navigation app of choice. |
| When using a third party navigation app, your partner app continues to record trip details to ensure your fare is correct. Tap the banner at the top of the screen to return to the SwiftRyde app. |
Turning navigation sounds on and off
| SwiftRyde navigation includes sound. To toggle in app navigation sound On and Off, tap the speaker icon on the navigation screen. |
| If your navigation sound is toggled On but you're not hearing navigation sounds, your phone's volume may be set to mute. |
AUTO-NAVIGATE
| Auto-Navigate provides turn-by-turn navigation along your route. It starts up as soon as the trip has begun without any action from you. |
| To turn Auto-Navigate off: |
| 1. Select ACCOUNT in the SwiftRyde app |
| 2. Tap SETTINGS > NAVIGATION > AUTO-NAVIGATE |
| 3. Switch AUTO-NAVIGATE to OFF |
ROUTE PREVIEW
Route Preview gives you a quick look at your next trip before the navigation begins. Note: Route Preview may not be available on all devices.
NIGHT MODE
Nightmode, which uses darker colors for navigation at night, turns on automatically based on nighttime in your area.
TO TURN NIGHTMODE OFF:
Select ACCOUNT in the SwiftRyde app
Tap SETTINGS > NAVIGATION > NIGHTMODE
Switch NIGHTMODE to OFF
Note: Nightmode may not be available on all devices.
LANE GUIDANCE
Lane Guidance tells you what the best lane is for your route before you make the turn. If you have an issue with Lane Guidance, you can let us know by clicking the link below.
Getting a trip request
When you're in your vehicle and ready to receive trip requests from nearby riders, tap GO ONLINE. A pulsing horizontal blue bar at the top of your screen indicates your app is actively receiving trip requests. Your phone flashes and beeps when you receive a trip request. To accept it, tap anywhere on your screen within 15 seconds.
Getting trip requests while on another trip
We understand that you go online to drive, not wait. To help you limit waiting time between trips, your app may automatically send new trip requests when you near the current trip's final destination.
If you accept a new trip request while on a route with a rider, you'll be directed back to your current trip until it is complete. After you swipe END TRIP and rate your rider, your app will then direct you to your next pickup location.
Requests from underage riders
We understand that you go online to drive, not wait. To help you limit waiting time between trips, your app may automatically send new trip requests when you near the current trip's final destination.
If you accept a new trip request while on a route with a rider, you'll be directed back to your current trip until it is complete. After you swipe END TRIP and rate your rider, your app will then direct you to your next pickup location.
As a driver-partner in a city that doesn't allow minors to ride, you should decline the ride request if you believe the person requesting the ride is under 18. When picking up riders, if you feel they are underage, you may request they provide a driver's license or ID card for confirmation. If a rider is underage, please do not start the trip or allow them to ride.
Set my Driver Destination
WHAT ARE DRIVER DESTINATIONS?
You can set a personal destination in your app, which allows you to only receive trips going along or near the route to your destination. We try to make sure the pickup locations for these trips aren't too far out of your way.
A maximum of two destinations can be set every day. You will not be able to set a destination while you are already on a trip.
SETTING A DESTINATION
| 1. Tap the menu icon in the top right corner of your app |
| 2. Tap the blue "SET A DESTINATION" button |
| 3. Type in the address of your destination |
| 4. If you are offline, you will be prompted to go online. An orange status bar will appear at the top of the screen, which means Driver Destination mode is active |
| 5. Your destination will appear on the map as a pin with a star icon |
| Please note that using this feature will likely limit the number of requests you receive, since you'll only be sent requests with routes similar to yours. |
When and where are the most riders?
WHEN
In most cities, highest demand for rides occurs during weekends, rush hours, and evening hours.
WHERE
Use your partner app's map to compare areas of varying demand throughout the city. You'll see various color shaded hexagons in different areas. SwiftRyde's heat map displays different color intensities to indicate areas of low, high, and surging demand for rides.
When you zoom in and out on the map, you'll see surge pricing estimates as multiples. For example, you might see hexagons of 1.3x, 1.4x, or 2.1x.
Can I bring someone with me while I'm online?
In the interest of safety and comfort for riders, friends and family of driver-partners may not ride in their vehicle during a trip. When online, please do not allow other passengers to ride in your vehicle.
Can I use a video camera?
SwiftRyde allows driver-partners to install and use video cameras to record riders for purposes of safety.
Please note that local regulations may require individuals using recording equipment in vehicles to fully disclose to riders that they are being recorded in or around a vehicle and obtain consent.
Please check local regulations in your city to determine if these apply.
Can I use other apps or receive personal calls while online?
If you go online but then switch to another app before accepting a rider's trip request, a pop-up notification may display every 3 minutes to remind you to go offline if you don't wish to receive requests. When you're on a trip, your app won't send these pop-ups.
Your SwiftRyde app continues to run when you're using other apps or the phone. GPS info is continually collected to ensure your trips are recorded for accurate fares.
Follow local regulations regarding phone use. Please be mindful that talking on the phone while driving can be distracting and dangerous. Some riders also find this rude and unsafe.
Why are areas in the map color shaded?
Your partner app's map shades certain areas of the city in a color spectrum of yellow, orange, and red. These colors indicate areas with higher current demand for rides.
Use this info to your advantage by heading toward surging areas to receive nearby ride requests. Riders who request pickup in shaded areas have agreed to surge pricing for their trip fares.
Tap the lightning bolt icon at the top right of the map to see the current range of surge pricing in shaded areas.
You can zoom in to shaded areas on the map to see their current surge multipliers displayed as numbers. For example, you may see shaded areas with surge multipliers of 1.3x, 1.5x, or 2.2x.
